Communication
Three habits of customer-centric organisations
Do you know what really matters to your customers or clients? It sounds like a stupid question, right?…
Will LOCOG make the most of social media for London 2012?
Since I first shared my disappointment about the London Organising Committee of the Olympic and Paralympic Games’ (LOCOG)…
Storytellers, objects and the power of stories: notes from The Story 2011
This year’s The Story, held yesterday in London’s Conway Hall, hosted 15 speakers over five hours, each addressing…
The chancellor’s surprise master stroke
In my capacity as author of several online continuing professional development courses, I’ve recently been asked to contribute…